Did you know that over 80 percent of all added value in companies and the public sector is related to service production and service? In other words, the society needs more leaders with expertise on developing and leading new service solutions.
2 years (4 semesters)
English
120
August every year
Service is a central aspect in all sectors, from the hotel industry, tourism, transport and logistics, bank solution providers and web-based services within healthcare. Some are related to profit-oriented businesses, others to the public services.
The master programme in Service Leadership in International Business adds a broad perspective to your education and gives you career prospects within several types of fields. In addition, it gives you leadership competencies enabling you to affect and develop your co-workers. Competitive service solutions and services require teamwork, which in turn requires skilled leaders.
The study programme emphasizes the skills needed for a healthy and constructive teamwork as well as the skills needed for solving individual tasks, in order to stimulate an understanding of what it means to be a modern leader.
This is a full-time study with the possibility of studying a semester abroad.
The master programme is suited for you who have a bachelor’s degree containing elements from marketing, leadership and economy. Applicants with a bachelor’s degree within other relevant fields, will be considered.
Further studies
The Research school in Service Leadership, International Business & Hospitality Management educates researchers within all aspects central to the service industries in general, and tourism and hospitality in particular
Career prospects
This master degree programme, will for many be the start of a future career as managers. Former students from the Norwegian School of Hotel Management can be found in different management positions within the service industry. Some are hotel manager, excecutive managers within tourism, sales and marketing managers, while others are production managers, Key account managers, consultants, or project managers. In other words, the study gives you a possiblity to work with a great variety of interesting sectors, with a great variation of interesting tasks.
This master degree may qualify for admission to PhD Programmes.
Learning outcomes
All study programmes at the UiS have a set of defined learning targets. Read more about the learning outcome for this study programme.
Knowledge
The candidate
- Has advanced knowledge within service leadership in international business and particular insight in leadership theories, human resource management, marketing and aspects of developing and controlling service operations.
- In- depth knowledge of a chosen field within international service leadership.
- Has thorough knowledge about methods applied in strategy development, marketing and operational development and assessment within service leadership in international business.
- Can analyze professional problems based on knowledge within service leadership in international business, its history, traditions and societal role and functions.
Skills
The candidate
- Can analyze and be critical to various information channels.
- Can structure and formulate professional reasonings, especially concerning responsible leadership, business accountability and sustainable industrial and business development.
- Can analyze existing theories, methods and interpretations within service leadership in international business, and,
- work independently with solving practical and theoretical problems.
- Can employ relevant methods in research and development projects addressing development and assessment of service business operations, nationally and internationally.
General competence
The candidate
- Can analyze relevant professional, practical and research ethical issues within service business industries.
- Can employ his/ her knowledge and skills on new areas in order to accomplish advanced task and projects.
- Can communicate extensive independent work and master expressions used within service leadership in international business.
- Can communicate professional issues, analyzes and conclusions within service leadership.
Academic requirements
A bachelor’s degree, which includes at least 80 ECTS credits in one or several of the following subjects, is required:
- Hotel/Hospitality Management
- Restaurant Management
- Tourism
- Business Administration
- Economy
Admission to this master's programme requires a minimum grade average comparable to a Norwegian C (according to ECTS Standards) in your bachelor's degree.
Application and admission
Contact
For inquiries regarding admission to international Master's programmes, send an email to: admissions@uis.no.
Find more information here: When to apply?
Q&A about the study program
Can I study and have a part time job? Who are the students on this program?
What are the living costs and living condition in Norway?
studyinnorway.no address these questions and guide you in order to be a successful student in Norway.
How much is the tuition fee?
The program is free of tuition fees.The only thing you have to pay is a fee to the student welfare organization (about NOK 700 per semester). The welfare organization will provide you with a lot of good services during your time as a student at UiS.
Can UiS give me a pre-assessment of my background before I apply?
No, the university has no capacity for this, you have to apply.
Can I study and have a part time job?
This master program expects that you put in 40-50 hours a week and you should be able to attend lectures and group meeting with fellow students. Therefore, there is only limited time for a job, but working 8-10 hours a week / in the weekends, should be OK. Foreign students with a student visa are allowed to have a part time job in Norway.
Who are the students on this program?
Normally half of the students are Norwegians, the other half will come from all over the word – Europe, North and South America, Asia.
What does “case-based teaching" mean?
In all courses the teaching will be based on cases describing real leadership / management challenges. Students are expected to take active part in such discussion and must do several presentations as well.
Study plan and courses
Enrolment year: 2024
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Compulsory courses
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Research Methods
Year 1, semester 1
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Strategic Leadership
Year 1, semester 1
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Fundamentals of Service
Year 1, semester 1
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International HR Perspectives
Year 1, semester 2
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Services Marketing
Year 1, semester 2
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Cost and Revenue Management
Year 1, semester 2
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Master's thesis in service leadership in international business
Year 2, semester 3
Master's thesis in service leadership in international business (MSERMAS)
Study points: 30
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Term 3 at UiS or exchange study
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Exchange studies, term 3
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Courses in term 3 at UiS - Choose 3 courses
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International Marketing
Year 2, semester 3
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Quantitative and Qualitative Methodology
Year 2, semester 3
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Applied Service Innovation Project
Year 2, semester 3
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Leadership Challenges
Year 2, semester 3
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The Norwegian School of Hotel Management
The Norwegian School of Hotel Management is the second oldest hotel school of the world.
The Norwegian School of Hotel Management introduced its first Hospitality program i 1912. Today the school is a part of the The University of Stavanger, and have about 550 students in its programmes.
The Norwegian School of Hotel Management offers bachelor programmes in hotel management and tourism management, a master programme in international hotel and tourism leadership and PhD programmes in management, economics and tourism.
The school is cooperating with universities all over the world for student and teacher exchange programmes and also offers exchange programmes in English.
Students from more than 40 nations from all over the world are studying at the The Norwegian School of Hotel Management.
Student exchange
By going on exchange to one of our partner institutions abroad as part of your studies, you will have an opportunity to get a unique education. In addition to improving your career opportunities, you grow as a person and gain the ability to greater reflect on the topics you study as part of your degree. All about exchange
Exchange semester
In the 3rd semester the students can choose to study abroad for one semester and take courses equivalent to 30 credits (ECTS).
By going on exchange to one of our partner institutions abroad as part of your studies, you will have an opportunity to get a unique education. In addition to improving your career opportunities, you grow as a person and gain increased social, cultural and academic competence. In an increasingly international job market, this is a positive asset on your cv.
Choice of courses
The students can choose courses freely if they are consistent with the master's programs learning outcomes and no not overlap with compulsory courses already included in the program.
Help for pre-approval of courses
After the deadline for applying for student exchange, the department will assist on the process of pre-approval of courses. The department has lists over courses that have been pre-approved earlier at the various universities in order to make the pre-approval process easier.
Do want to know more?
Please contact administrative coordinator for the program Oddvar Norland for more information.
General information about exchange: Exchange guide in Digital student service desk
Student exchange
- All countries
Bergische Universität Wuppertal
Catholic University of the Sacred Heart, Milan
Catholic University of the Sacred Heart ble grunnlagt i 1921. Universitetet har vunnet 5 stjerner av QS stars for deres felt innen ansettbarhet, undervisning, fasiliteter og engasjement.
Griffith University
Griffith University er en populær utvekslingsdestinasjon for UiS-studenter. Universitetet er et særlig godt valg for studenter innen musikk/dans, hotell/turisme og business.
Lunds universitet
Lunds Universitets historie går tilbake til 1666, og det rangeres jevnlig blant verdens 100 beste universiteter.
Syddansk Universitet
Odense er en nydelig by på den frodige øya Fyn i Danmark. Byen har 200.000 innbyggere, og er med sin sentrale plassering i syd-Danmark regionens ledende by innen forskning og kultur. Som student i Odense vil du virkelig oppleve at «det er deilig å være norsk i Danmark».
University of Otago
Oseania er mer enn Australia. Hva med et studieopphold på New Zealand? University of Otago er New Zealands eldste og ledende forskningsuniversitet. Universitetet ble grunnlagt i 1869 og er internasjonalt anerkjent. Campus ligger i sentrum av den livlige og multikulturelle studentbyen Dunedin sør på New Zealand.
- Australia
Griffith University
Griffith University er en populær utvekslingsdestinasjon for UiS-studenter. Universitetet er et særlig godt valg for studenter innen musikk/dans, hotell/turisme og business.
- Danmark
Syddansk Universitet
Odense er en nydelig by på den frodige øya Fyn i Danmark. Byen har 200.000 innbyggere, og er med sin sentrale plassering i syd-Danmark regionens ledende by innen forskning og kultur. Som student i Odense vil du virkelig oppleve at «det er deilig å være norsk i Danmark».
- Italia
Catholic University of the Sacred Heart, Milan
Catholic University of the Sacred Heart ble grunnlagt i 1921. Universitetet har vunnet 5 stjerner av QS stars for deres felt innen ansettbarhet, undervisning, fasiliteter og engasjement.
- New Zealand
University of Otago
Oseania er mer enn Australia. Hva med et studieopphold på New Zealand? University of Otago er New Zealands eldste og ledende forskningsuniversitet. Universitetet ble grunnlagt i 1869 og er internasjonalt anerkjent. Campus ligger i sentrum av den livlige og multikulturelle studentbyen Dunedin sør på New Zealand.
- Sverige
Lunds universitet
Lunds Universitets historie går tilbake til 1666, og det rangeres jevnlig blant verdens 100 beste universiteter.
- Tyskland
Bergische Universität Wuppertal
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Norwegian School of Hotel Management
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